Returns & Exchanges
All items are eligible for a refund with the exception of clearance items (see exceptions below).
Both in-store and online purchases have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. One notable exception is Christmas shopping season where items purchased between Black Friday and December 31st can be returned until the third Sunday of January.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The cost of returning unwanted items is the sole responsibility of the customer.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order when you've received it and contact us immediately if the item is defective, damaged or if you received the wrong item. We will evaluate the issue and make it right.
To deal with any issues concerning the product, customers must warn us 24h after receiving the confirmation of the reception of the package (from the reception date on our website). An investigation could be launched between Planète Foot, the customer and the courrier if necessary. Following the result of the investigation, refund or any other necessary steps will be taken to resolve the issue.
Exceptions / non-returnable items
Clearance items (Clearance section of our website) coming from our clearance warehouse are not refundable or exchangeable and are therefore non-returnable. These items are no longer in store and can only be purchased online. These items have the following notifications in red when you click on them:
Warehouse Clearance Center Item
NO LONGER IN STORE. FINAL SALE. NO EXCEPTION.
Extra shipping charges may apply if clearance and regular products are ordered within the same invoice.
Incredible deals, but customers must be 100% sure about their purchase.
Any clearance item returned will not ne refunded or exchanged.
Certain items like socks, for hygienic reasons, become final sales as soon as they are removed from their package.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.