Our goal is to offer you the best shipping options, no matter where you live in Canada. Every day, we deliver to hundreds of customers from coast to coast, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 1-2 business day after the order is placed.
  • Shipping time: This refers to the time it takes for items to be shipped from our store/warehouse to the destination. After processing and leaving the store/warehouse, items usually take between 2 and 8 days to arrive at their destination but can take longer from time to time.


Planète Foot insures only the first $100 of any purchase whereas the offered Route Package Protection covers the full amount of any purchase. We always recommend the Route Package Protection to our customers no matter the amount of their purchase. In the unlikely event of a package not reaching its destination, Route will refund the customer much faster than if we have to go through the investigation that most shipping couriers will require.

Customer who removes the automatic Route Package Protection from their order agrees on the above policy.


Damages and issues

See Returns & Exchanges.


Exceptions / non-returnable items

See Returns & Exchanges.


Exchanges / Refunds

See Returns & Exchanges.